Kelly Bivens (she/her/hers)

EMA/PM Software Training Consultant
ModMed

Kelly is a seasoned Software Training Consultant at ModMed, having joined the company in 2022. Her role encompasses leading setup and configuration training sessions for EMA clinical staff and front-of-house Practice Management users. Kelly specializes in enhancing end-user administration proficiency and provides on-site go-live support, ensuring seamless transitions and minimal user downtime during software implementations.
Her healthcare journey began with hands-on clinical support as a medical assistant in an internal medicine practice. Transitioning to hospital roles, she gained invaluable experience in patient access registrations, revenue cycle management, government insurance applications, new employee training, and department supervision. These diverse roles have equipped her with a comprehensive skill set.
In 2022, Kelly was selected from hundreds of new employees as the sole recipient of ModMed’s prestigious ROOKIE OF THE YEAR award! Her dedication, reliability, and drive to master the software led to this accolade. Guided by the mantra, “there are no secrets to success; it is the result of preparation, hard work, and learning from failure,” Kelly applies this philosophy to both her professional and personal life.
Proficient in multiple healthcare systems—EPIC, Micro MD, AHIQA, Cerner, and STAR McKesson—Kelly consistently executes training sessions using diverse techniques to drive higher user adoption rates. She streamlines client training schedules, improving efficiency. Her expertise allows her to identify and implement workflow enhancements that significantly boost user satisfaction.
Kelly is a dedicated community volunteer who regularly helps sort medical supplies to enhance global health. She enjoys meeting new people and stands out in a crowd with her animated demeanor and constant smile.