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Talkie’s AI voice assistants, streamline patient communication by automating up to 85% of calls, including scheduling, prescription refills, and FAQs. This reduces the workload on front-end staff, improves response times, and enhances the overall patient experience with 24/7 multilingual support.
🟢 Patient Verification: Verifies patient identities using data from ModMed's EHR.
🟢 Scheduling and Appointment Management: Handles scheduling, rescheduling, and cancellations without human intervention.
🟢 Smart Call Routing: Directs calls to the appropriate department or provider based on the conversation and EHR data.
🟢 Prescription Refills and Self-Service: Manages prescription refill requests.
🟢 FAQs and Self-Service: Answers common inquiries automatically, and empowers self-service on the Patient Portal.
🟢 24/7 Multilingual Support: Offers continuous, multilingual assistance, ensuring patients receive the help they need at any time, even after office opening hours.
🟢 Appointment Reminders: Reminds patients about their scheduled appointments with a field-tested calls, texts, and email combination.
🟢 Preventative Outreach: Promotes screenings, reminds about general check-ups & vaccinations.
By automating these tasks, Talkie enhances operational efficiency and ensures a smooth, hassle-free experience for both patients and staff, setting a new standard for healthcare communication.
Want to know if we can help your team as well? Come by booth #106, and let's talk!